Refund Policy
Last updated: [DATE — fill in]
1. Nature of the plan
Paid plans work on a fixed-term prepaid model (e.g. 30 days per payment). The Service does not auto-charge on a recurring basis — each renewal is a separate payment you initiate yourself.
2. When a refund may be considered
- Continuous service disruption caused by us (e.g. Mercari changing its access mechanism such that scanning/alerts stop working entirely) lasting more than [X days — fill in] consecutively while your paid plan is still active.
- You were charged due to a technical error (e.g. payment succeeded but the plan was not activated due to a system bug).
3. When a refund will NOT be given
- You used part or all of your plan period and simply changed your mind.
- Your account was suspended for violating the Terms of Service.
- You're unsatisfied because Mercari had no matching listings for your watched keyword (this is outside the Service's control).
4. How to request a refund
Email [your support email] within [X days — fill in] of the issue occurring, including your VNPay transaction reference and a description of the problem.
5. Processing time
We respond to requests within [X business days]. If approved, funds are refunded to the original payment method via VNPay; actual refund timing depends on your bank or card issuer.